Rewards can be rejected for the following reasons:
- They did not meet the Reward Criteria that you specified.
- They did not meet the Fraud Criteria that you specified.
- The customer was added to your Blacklist before the reward was evaluated.
To view the specific reason a reward was rejected, navigate to Referral & Sharing → Rewards. Under the Reward Details column, click on "More" to view the reason for rejection. If you would like to approve a rejected reward as a courtesy for your customer, you may do so by clicking on "Override Rejection" under the "Status" column